Delivery Policy

For Custom Made Orders the Processing Time takes Between: 4-5 weeks depends on each product and customer’s specifications, please read product details.

Once an order has been shipped:

We ship to almost all international destinations with DHL or FedEx Express a tracking number. Shipping takes: are processed within 24 hours. Once shipped, your order should arrive within 3 to 7 business days.
If there is a delay in the shipment of your order, please contact us at contact@craftilymarrakech.com we will ensure a faster response rate.

Expect your order to be processed swiftly, typically within 24 hours of placement. Delivery within 3 to 7 business days, we provide tracking numbers to monitor your package. Every shipment includes insurance coverage to protect your parcel.

Processing Time:

Ready to Ship Orders: 1 business day.
Custom Made Orders: 4-5 weeks, depending on customer specifications and products.

Shipping Method:

We offer free shipping on all our products.
We use Expedite International Shipping for swift delivery.

Estimated Delivery Times:

USA: 3-5 business days (Duty-Free)
EU: 2-4 business days (Reduced Import Tax)
GULF: 3-5 business days (Reduced Import Tax)
Worldwide: 3-8 business days

Import Tax:
USA: Duty-free for our clients.
EU and GULF: Import tax is reduced for most countries.
We offer free worldwide shipping for all our products.

Shipment to P.O. boxes

FedEx/DHL does not ship to P.O. Boxes. Please make sure you enter a full address to make sure you receive your product in a timely manner.

Return Policy

We will happily accept returns within 14 days after reception, provided that the item is in its original and unused condition.

The buyer is responsible for return shipping cost.

The refund will be for the original amount payed.

Damages

If you received your order damaged, please contact us immediately via our support email to resolve the issue.

Please save all packaging materials and damaged goods before filing a claim.

DELIVERY

Our goal is to offer you the best shipping options no matter where you live. Every day we deliver to hundreds of customers around the world, to provide you with maximum responsiveness at all times.

DUTIES & TAXES

For all of our shipments, all taxes and customs fees are the responsibility of the customer. All our products come from Morocco, so you may be asked to pay customs clearance fees corresponding to the import of a product from abroad. If you have a question or need more information on this subject, You would like us to source? Do get in touch, we're here to help! contact us at contact@craftilymarrakech.com Or (+212) 06 61 63 76 08

For more details:


QUESTIONS AND CONTACT INFORMATION

You would like us to source? Do get in touch, we're here to help! contact us at contact@craftilymarrakech.com

CRAFTILYMARRAKECH LTD
71-75 Shelton Street Covent Garden London WC2H 9JQ
Companies register: UK Company House
Company registration number: 13838723